1. How to donate for points?
2. How can I be ensured for my payment for the donation?
3. What are the modes of payment for donation?
4. How to claim the EP after I have paid the amount of donation?
5. How can we distinguish my deposit from others?
6. How long should it take for me to claim the EP?
7. What are the circumstances that I may not receive the EP on time?
8. What should I do if I fail to contact the customer support for claiming?
9. Is Livechat for server 1 or server 2? How to contact the customer as per my concerns?
10. Is there any other way of communication for us to contact you?
11. What if my user ID is being hacked or scam?
12. Why the customer supports in YM don’t answer my questions?
13. How to register the game?
14. How to make your claims or transaction more quickly?
15.Players Must Know & Usual tricks used by the scammer.
16.Why I can not delete or create a new character?
17.Announcement for buy or sell account
Q1: How to donate for points?
A: All you need to do is to choose the most convenient mode of payment for exchanging the points as you needed. After you have done your payment, contact us via Livechat, Mobile SMS for claiming by provided the needed information. When we verify and receive your payment, we will top up the corresponding points to your user ID.
Q2: How can I be ensured for my payment for the donation?
A: iPLayRan ensure your payment for the EP donation as long as the information you provided is matched to what we have after your payment. We are professional game provider that we would like to continuously provide more excited game to you that is worthy for you to trust. While iPLayRan also remind you to only transact with our agent listed at site, be careful of any possible fraud in the game.
Q3: What are the modes of payment for donation?
Just de oro( Cash deposit \ Online or ATM inter-branch fund transfer ).
Q4: How to claim the EP after I have paid the amount of donation?
A: please contact us via Livechat, Mobile SMS for claiming by provided the needed information in a particular format. When we verify and receive your payment, we will top up the corresponding points to your user ID.
Q5: How can we distinguish my deposit from others?
A: when you claim the EP, you need to submit the following information:
Bank deposit: Bank/Branch/Date/Time/Code/Amount/your iPLayRan user ID/server
Kind reminder: deposit your own unique amount to better differentiate your deposit from others, so that we may process your transaction much more quickly. ex: instead of deposit 1000, deposit 1001, 1002, or even 1000.25.
Q6: How long should it take for me to claim the EP?
A: Immediately after we verify your payment. Sometime it might be a little longer due to the offline of the online banking.
Q7: What are the circumstances that I may not receive the EP on time?
A: there are times that we may not top up EP to your user ID due to the FF:
1. The online banking is offline that we may not verify your deposit immediately.
2. Your deposit is too late especially after 17:00pm that we may not update the deposits in case the online banking is offline.
3. The information you provided is not complete or unsure,
4. The information you provided is being questioned for possible fraud.
Q8: What should I do if I fail to contact the customer support for claiming?
A: you may send the details of your payment information to our mobile SMS we will verify the information and top up automatic to your user ID if the information is right.
Q9: Is Livechat for server 1 or for server 2? How to contact the customer as per my concerns?
A: No, Livechat are open for all servers’ players exclusively for claiming the EP points.
Q10: Is there any other way of communication for us to contact you?
A: Aside from the Livechat, you may contact through the mobile SMS.
Q11: What if my user ID is being hacked or scam?
A: iPLayRan never stop improving the security backup and kick out the hackers or scammers in the game to protect the rights and benefits of the majority players. While just like in all the online game, the hackers anywhere and really exist in the game, so iPLayRan shall not be responsible for this, while there are some kind reminders for you:
1. The dealers at our site are only authorized agent for iPLayRan EP donation, changing or upgrading items, weapons, etc.
2. Be careful of trace back of your trade when you are doing inter-trade in the game.
3. Don’t be easily trust what other players say about the matters in the game, please verify from us before your deal.
4. Report to our technical support by Livechat, So that we may immediately trace the hacker and come up with solution for keep them away from the other players.
Q12: Why the customer supports in Livechat don’t answer my questions?
A: Because most of time our customer supports in Livechat are entertaining more than 30 players at the same time. And due to the number limit of YM member allowed, some players are showed added to our Livechat while in fact it is not. So, please do bear with us for this, we are trying our best to improve now and we do need your cooperation for better service as following:
1. Don’t claim your EP by using several modes at the same time, like Livechat, Mobile SMS at the same time, because it will mislead us and waste more time for us to verify and process your concern. Be patience, we will get back to you immediately when it is done.
2. Don’t buzz and buzz when you are talking to our customer support because it really bothers us and easily cause the mistakes.
3. Be honest for your claim, don’t double our work, or else we have no choice but to suspense your user ID. 4. Don’t talk matters other than the game.
Q13: How to register the game?
Download the clients and install it.
Get a USER ID by click the “registeration” on the web. (Server 1 and Server 2 is full, the new player are only allowed to access server 3 currently)
Q14: Be aware of the following for you to transact with us quickly:
1.Make sure you have complete information and submit in the right format.
2. Be honest for your claim, don't ever try to fool the customer support, because it bother other players and will be punished for permanent ban of user ID.
3. Much better do your donation in unique amount, for example, you may deposit 1001, 1002,or 1003 instead of 1000. We also will give the exact epoints equal to the donate amount.
4. Please be patient to wait for your turn, don't buzz and buzz to mess the work of customer support.
5. Thanks for your great support and cooperation.
Q15: Players Must Know & Usual tricks used by the scammer.
1. Do your donation in your unique amount, for example:You can donate P99. P103 or P112 instead of Php100. Donate P2002, P2005 or p2013 instead of Php2000, so that we may shorter the verification time and make your claim more quickly. (The issued point are will exactly equal to the amount.
2. Claims for those donations at bank deposits after 5pm may be delayed because we may possibly not able to update the deposits on time, the claims will then be available on the following day. Bank deposit shall follow the format of Bank, Branch, Date, Time, Code, Amount, your game user ID and server. Example:
l BDO, Pedro Gil Singalong Branch,
1.Be patient for waiting the turn for your concerns whether claims or upgrading, don’t buzz and buzz the Livechat during the conversation with our customer suppor because it will bother the work and slow down the claims. Because we are serving too many at same time.
2. Be honest for your claims, any fraud acts like trying to double claim, cheat for Epoints will be penalized with permanent ban of the game user ID.
3. Be aware of any hacker especially at the inter-trade inside the game, iPLayRan shall not be liable for this.
4. Livechat are served for all servers.
5. iPLayRan value the players a lot that we keeps on improving the game for more excitement, while for anyone who seeks for any fraud in the game, iPLayRan will penalize them as much as we can.
6. Please be informed that The game Administrator won't sell anything inside the game.
7. Please be aware of anyone who send you something for Epoints through any mode of communication, it might be hacker. be careful.
8. Please dont trust anyone who says he/she is GM of iPLayRan in game or by Y.M. Only contact the Livechat which are from website.
Q16.Why I can not delete or create a new character?
It happens if you are the leader of a guild, so you shall dismiss the guild first before you create or delete a character.
Q17.Announcement for buy or sell account
We don't support buy or sell account, because there are too many scammers in game.
Usual tricks used by the scammer:
1. Register the YM account similar to iPLayRan official account.
2. pretend GM by naming himself as GM01 or similar one to cheat the players, please be awared, GM never join the game, and he never ask the items or account information in the game.
3. Promise will load E-points after you give him gold, but if you give him gold you will receive nothing.
4. Change the item’s value during trading. Example, pretend as a buyer, then change the dealing price as 1 gold to buy a valued item.
5. Open a 1 EP shop to attract the group of players to bid or buy, while after sell some ordinary items, they will mix the high price item like
6. Pretend to buy a high ranking userID in game by E-points, and just tell you he needs to check the character statues and equipment and items, after you told him your account information like password, they will change your password immediately and take your account.
7. Send you some files and tell you it’s EP bug or Gold bug. After you click it, he will take all your account Info. and change your pass.
Kind reminders to avoid the above tricks:
1. Don't easily believe anyone in the game, only transact and address your concern with iPLayRan official agent as following:
Just use Livechat !!!
2. The above Livechat is the only official agent for iPLayRan, others Y.M or msn account are all scammers like iPLayRan_4ph@yahoo.com is scammer. Please be aware of this.
3. Please check our website time to time specially the news for any updates, if you have doubts, please don't be hesitate to confirm with us before making decision.
4. Be careful when you are doing trade in the game.
5. Don't use same user ID in different private server to avoid the tricks by hackers. Please use a exclusive UserID and Password in one server only.
These sites are hackers or scammers, if donate or input your account information on this site will cause account hacked or lose your money. Please keep away from it.
hackers or scammers: iPLayRan-en.forumotion.com
hackers or scammers: eniPLayRan.webs.com
Only get the information or contact the agent from the official site: